Job Overview:
The Application Analyst I is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-starters and will work with Application resources and Manager. The Application Analyst is responsible for the installation, upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also provides on-call support for the application through go-live and beyond.
Qualifications:
Required:
Preferred:
Certifications and Licenses Required:
Essential Functions:
The Application Analyst I is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Application Analyst I is responsible for the following:
1) Executing Application Design and Build:
Designing and building the related application
Working with Operations, alongside members of their application team, to optimize the design of the application s capabilities and workflows
Utilizes external resources for best practice builds and solutions
Performing a thorough review of all Foundation Build and operational requested content and workflows for application
Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality
Building data fields, screens, templates, and customer-defined functionality, as required
Reviewing the proposed training curriculum alongside members of their application team
Following build standards and maintaining synchronization between environments in collaboration with environment team
2) Application Support:
Providing go-live support for customers on new applications, including functionality
Providing on-call support for application through go-live and post go-live
Representing application in Integrated Area Workgroups
Supporting continuous documentation of system modifications and updates
3) Documentation and Communication:
Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must
include details in ticket resolution/closing.
Contacting the customer regarding ticket resolution if resolved or unable to fill request.
Logging decisions and issues/risks in designated trackers during build/projects
Supporting application governance needs, including development of business case for decisions
Maintaining version control of workflows, issues/risks log, and decisions tracker
Supervising basic issues and roadblocks, escalating issues as needed
Communicating with higher level analysts and supervisors to determine necessary escalations
4) Project Management:
Recommending areas for process improvement
Assisting with development of future state materials
Following the process for identification, tracking, resolution, and closure of all issues
Following the change control process and any required changes
Developing test scripts for new systems, complying with version upgrades and system modifications
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Additional Information:
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer
