Communications Operator

Job Overview:

Under the supervision of the department Manager, the Communications Operator provides communication service by operating a telephone console within the current PBX in order to relay incoming, outgoing, and interoffice calls as well as relaying the proper page information throughout the health system.

Qualifications:

Required:

• High School Diploma or GED equivalent
• Previous experience in a telecommunications or customer service role
• Proficiency in operating phone systems and/or computer-based switchboards
• Strong verbal communication skills
• Ability to handle high stress situations

Preferred:

• Knowledge of hospital operations and medical terminology
• English is a must, other languages are a

Scheduling Requirements

• Status: Per Diem (Based on department needs)
• Shift: Flexible (including nights, weekends, and holidays may be required)

Essential Functions:

• Relays incoming and outgoing calls promptly and courteously
• Handles callers professionally and helpfully
• Monitors operations of telephone and paging systems
• Ensures that telephone equipment is in good working order and that problems are reported to the proper departments
• Monitors emergency alarms and medical alarms located in the office
• Communicates medical and other information to authorized recipients
• Operates the hospital s telecommunication systems ie, multi-line phone systems and computer-based switchboards and in-house paging system
• Announces and beeps medical codes, disasters, and other emergencies in accordance with hospital and system policies
• Maintain accurate records of emergency calls
• Demonstrates a thorough awareness of and familiarity with information resources in the department
• Works closely with other hospital staff to ensure seamless communication and patient satisfaction
• This position requires working in a fast-paced hospital environment
• This role may involve prolonged periods of sitting and using telecommunications equipment

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer