Communications Representative

Job Overview:

RWJBarnabas Health is hiring a Communications Representative for Jersey City Medical Center. This position is a Part-Time, Day position.

Qualifications:

Required:

• High school diploma or equivalent
• Good knowledge of PBX consoles a must
• Must be able to communicate clearly, have good diction, pleasant speaking voice, and be clearly understood over the telephone

Preferred:

• One (1) year of experience as telephone operator in a busy multi-position environment preferred; will also consider customer service experience
• A bilingual candidate is strongly preferred

Scheduling Requirements (non-exempt positions remove when posting):

• Shift working, 6:00am 2:00pm each shift
• Monday, Tuesday, and every other Wednesday
• PD

Essential Functions:

• As a Communications Operator, you are usually the first point of contact for anyone who phones a hospital.
• You will operate switchboard equipment to receive calls and pass them on to the correct person or department.
• Operates the telephone switchboard by connecting calls to the appropriate extension or outside party.
• The employee works as the sole operator dealing with complex or emergency situations, which are common.
• The employee performs clerical support service in connection with duties,
• Receives Incoming local and long-distance calls and connects to the appropriate office or Individual by regular extension or by the paging system.
• Receives Information from caller in order to make proper connection when the caller is unclear.
• Furnishes direct factual information on routine matters such as hospital visiting hours and other requested information when there are no questions as to propriety of releasing such Information.
• Refers inquiries on in-patients' condition to the appropriate nursing station, nursing supervisor or doctor.
• Refers other Inquiries to appropriate member of staff.
• Transfer all coming, out-going or intra-office calls to proper department.