Concierge

Job Overview:

The Concierge is knowledgeable and supportive of the mission of the Cooperman Barnabas Medical Center. The Concierge acts as an ambassador of the Ambulatory Care Center, providing information, directions and special assistance to patients and visitors. The Concierge provides a channel for patients to voice problems and concerns. As the patient s advocate, the Concierge enables patients to obtain solutions to problems by coordinating with staff from other departments as needed. Concierges use an understanding of the principles of growth and development to assess each patient s age-specific needs and provide age-specific treatment.

Qualifications:

Required:

• High School Diploma or Equivalent
• Customer Service Training/Experience
• Successful Completion of Orientation Programs

Preferred:

• Healthcare Experience Helpful

Scheduling Requirements:

• Shift: Day
• Time: 6:00AM-2:00PM
• Full-Time 37.5 Hours Per Week

Job Responsibilities:

• Create a concierge atmosphere through a personalized approach to patients in same-day surgery waiting areas
• The intent is to ensure patients feel cared for, supported, from the moment they walk off the elevator to the time they complete their visit/treatment,
• The same-day surgery concierge is the initial greeter and ensures patient experience in the department meets the highest level of patient satisfaction.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short- & Long-Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer