Coordinator

Job Overview:

Answers phones courteously and in a timely fashion. Takes all intake information from the patient prior to contacting insurance company and prior to scheduling initial evaluation. Ensures that pre-certifications are obtained for all patients. Coordinates and facilitates the registration and scheduling process. Ensures the timely registration of all patients; obtains adequate financial information from the patient or his/her representative to secure payment for services rendered.

Qualifications:

Required:

• High school diploma or equivalent
• Excellent computer and communication skills
• Basic knowledge of medical terminology

Preferred:

• Previous authorization experience

Scheduling Requirements:

• Day Shift
• Full-Time

Essential Functions:

• Calls insurance companies to obtain necessary authorizations for speech therapy evaluation and treatment
• Verifies the need for pre-certifications, pre-authorizations and referrals
• Informs the patient and assists in obtaining as needed. Obtains the name of the insurance representative and a reference number for the call
• Maintains the schedule in order to best accommodate the patients and staff to provide optimum treatment with minimum wait time between sessions. Obtains the proper medical and insurance information and schedules initial evaluations
• Instructs out-patients on the required paper work to be completed prior to being seen by the clinician for the initial evaluation
• Collects co-pays from patients as needed at time of service
• Ensures that patients are properly registered prior to commencement of therapy
• Ensures that patient registration is current
• Patients are provided with admitting/registration information prior to their appointment
• Ensures that patients have all their paperwork completed prior to therapy
• Sends forms to physicians via mail or fax, as necessary and/or indicated by the therapists
• Completes charge sheets daily and maintains daily/monthly volume statistics for the department
• Assists with data/statistical collection as requested by the supervisor/Administrative Rehab director
• Completes special projects of the Director or other department supervisors/managers in a professional manner as evidenced by:
  • Project is completed according to the established guidelines and time frames of the requesting party
  • Effective time management skills are used to ensure that projects are completed without jeopardizing normal daily work requirements
  • Personal judgment is used so that repeated requests for interpretation of work assignment are kept to a minimum
  • Opens, review, sort, date, stamp and distribute mail received for department without error, as assigned
  • Process mail as above, calling Director s attention to important dates, documents and communications requiring immediate response
• Maintains staff meeting minutes as requested by supervisor/director
• Orders office supplies/clinical supplies as needed within budget with emphasis on cost containment and waste control
• Performs activities that involve assisting Clinical Staff in order to keep normal flow of patients through the department with a minimum of wait time for patients and minimum down time for staff
• Compiles information as needed by law firms and other facilities requiring medical records/information with patient consent and obtains fees for such services as necessary
• Maintains medical records and retrieval of records from Archives as needed

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.