Manager, Patient Access

Job Overview:

The Patient Access Manager oversees the daily operations of the departments in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service. The Manager provides oversight of the team(s) to ensure that policies and procedures are followed and ensures that the work done by the staff is accurate and meets regulatory and policy standards. The Manager provides leadership support to the department supervisor, team leads and staff to ensure that there is excellent patient throughput and exemplary customer service.

Qualifications:

Required:

• High School Diploma

Preferred:

• College Degree
• Minimum of 5 years Patient Access leadership experience
• Knowledge in all aspects of registration, Insurance Verification, Authorization requirements, Non-Federal and Federal billing regulations, and state programs such as Charity Care.
• Medical terminology and computer skills

Scheduling Requirements:

• Shift coverage between 7:00am-7:00pm. Hours will vary based on department needs
• Monday through Friday, with weekend (Saturday) and holiday coverage
• Full-Time, 40 hours per week

Essential Functions:

• Works with the Patient Access Supervisor to ensure the accuracy and integrity of all registrations and processes within the departments
• Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
• Supervises staff and assures all issues are addressed and patients are registered appropriately without delay
• Ensures that the staffing allocations are coordinated for timely registrations of all patients
• Completes regular assessment of the department to identify issues and develop processes for improvement
• Responsible for monitoring all key performance indicators and creating action plans when goals are not met.
• Reviews and recommends any changes to departmental policies
• Provides oversight to ensure that the department functions are completed timely, accurately and in a positive manner
• Communicates issues and policies to all staff members as it relates to department and ancillary areas
• Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education
• Monitors and act upon all aspects of the Patient Access Department registration functions through the assessment, analysis of reports and related documents
• Creates, implements and monitors action/work plans designed to improve metrics
• Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures
• Provides clear communication and expectations for staff around KPI s and goals
• Responsible for reviewing all patient complaints reported by the team or via the Verge System
• Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
• Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information
• Delegates and prioritizes work assignments in relation to the patient s needs and staff s competence
• Responsible for ensuring the accuracy of registrations which includes correcting and tracking registration errors via daily reports
• Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues
• Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to improve registration accuracy
• Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies
• Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services
• Completes all other duties as assigned

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer