Patient Services Rep

Job Summary

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.

Qualifications:

Required:

• High School Diploma or GED
• Relevant experience and/or training, or equivalent combination of education and experience
• Experience working managing multiple schedules, multiple phone lines and tasks
• Previous medical receptionist experience or background in general office
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communication skills
• Attention to accuracy and detail
• Able to multitask and work under pressure
• Ability to work independently and in a team environment
• Knowledge of medical terminology and electronic medical record (EMR) systems preferred
• Including weekend requirements

Preferred:

• Knowledge of medical terminology and electronic medical record (EMR) EPIC systems preferred

Scheduling Requirements:

Status: Full-Time (40:00hrs.)

Work Hours Varies:

• Monday Thursday between 8:00a.m. -7:00p.m.,
• Friday 8:00a.m. - 5:00p.m.
• Two Saturdays per month, 8:00a.m. - 2:00p.m.

Essential Functions:

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
• Creates and maintains health record information, files and organizes as needed
• Coordinates with insurance providers and handles pre-authorizations and certifications

Benefits and Perks

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer