Practice Manager

Job Overview:

Reporting directly to the AVP Oncology Services, the primary purpose of the practice manager is to provide overall administrative and operational direction and oversight and management of the day to day operations of the outpatient medical and surgical oncology clinics. Currently this entails 3 clinics with 13 physician/ providers. The position includes overseeing personnel, practice operations, billing, physician, patient scheduling and budget for those 3 clinics. . The Practice Manager ensures that policy and procedures are implemented promptly and efficiently. The Practice Manager collaborates with the AVP, Director of Clinical Services, Physicians, and other staff to provide an inclusive, safe environment for all patients and families.

Qualifications:

Required:

• Minimum five years of experience in a medical office clinic setting is required
• Minimum three years of supervisory or management experience required, experience in oncology is a plus
• Strong knowledge of insurances and benefit coordination
• Strong computer skills
• Ability to adapt to a changing environment and handle multiple priorities
• Must have strong time management and organizational skills
• Must have strong oral and written communication skills

Preferred:

• Bachelor s degree in health care related field

Scheduling Requirements:

• Day Shift
• Full-Time

Essential Functions:

• Obtains and accurately documents all demographic information
• Oversees the day to day activities of all clinic practice-based support staff including but not limited to patient access representative, certified medical assistants, and surgical scheduling for designated disease site teams.
• Establishes schedules, task assignments and allocation of manpower, space and equipment to ensure conformance with departmental commitments
• Ensure training of new staff and creates a productive medical practice team
• Fosters collaborative relationships and facilitates continuous process improvement efforts with multiple counterparts including clinicians, staff, and peers across the organization
• Oversees the coordination of provider templates and scheduling activities in each practice clinic site to ensure that the highest standards of customer service are maintained,
• Ensures effective scheduling of clinic and treatment visits, clinic, infusion, radiation oncology, and ancillary tests, for most efficient patient flow, and for the most efficient utilization of space and physician time
• Recruits, selects, hires, evaluates and recommends disciplinary and personnel actions for staff
• Prepares, evaluates, analyzes, and presents financial, volume budgets related to assigned areas and monitors for variance,
• Compiles and monitors statistical data for physician practice, Press Ganey, clinic wait times, visit volume, RVUs, missing charges, etc. to measure operational performance
• Reviews standardized or customized reports to monitor trends, conduct cross-functional root cause analysis and implement recommended changes as needed in collaboration with administrative director
• Educates providers and staff on related revenue cycle activities to ensure efficient processes are being utilized to support billing
• Manages referrals, denials, and collection of co-payments from patients and daily cash deposits
• Troubleshoots billing problems, investigating root cause and to avoid further billing problems
• Ensures compliance of practice, clinic with hospital, Joint Commission, OSHA and other standards
• Communicates and implements RWJBH Somerset policies and procedures in the practices, clinics
• Serves as an effective liaison with a variety of staff and management in various departments and functions, such as Patient Access, Information Technology, Human Resources, Purchasing, Maintenance, etc.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.