Job Overview:
The Epic Practice Specialist provides support and workflow re-enforcement to practice resources and providers in the
ambulatory practice settings. Examples include but are not limited to assisting with support on daily processes, workflow enforcement, standard practice protocols and system functionality.
The Practice Specialist is assigned both pre and post go-live tasks related to ambulatory projects. Process improvement will be an outcome as we support initiatives needing assistance for optimal workflow and standardization via project management. Practice Specialist will help to drive process improvement.
The Practice Specialist also supports the onboarding of acquired practices, practice location changes,
mergers, and expansions. This includes initial practice assessments and data collection, acquisition project coordination, data conversion assessments and overall management of Epic Change Management related to Ambulatory.
Qualifications:
Required:
- Bachelor s degree or equivalent work experience
- Minimum 3-4 years work experience in ambulatory healthcare setting
- Minimum 1-2 years experience in practice acquisitions and EHR system implementations
- Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel) require
- Strong communication skills interacting with stakeholders, leadership, and customers; must possess the ability to interact with people from all organizational levels and keep conversations aligned moving forward to a resolution
- Data Analysis skills
- Excellent verbal and written communication skills
- Detail oriented with effective organizational, time management and interpersonal skills
- Ability and willingness to work independently and efficiently
Scheduling Requirements:
Essential Functions:
- In addition to the duties discussed in the Role Description, the Practice Specialist is responsible for the following:
- Providing hands on support for customers regarding workflow and applications, including new functionality. This includes role to observe and evaluate current state workflows while promoting standardization and re-enforcing best practice workflows.
- Supports the practice in maintaining policies and procedures, as they relate to the use of Epic and computerized documentation.
- Works independently on all routine assignments and strives to improve practice resource skills and problem-solving abilities.
- Assist in the planning and execution phases for implementing new Epic-driven processes in the practice and processes that support future growth.
- Maintains current knowledge with respect to Epic applications, relevant technology, equipment, best practice workflows and/or systems.
- Assures awareness and access to education/training programs that help the practice resources maximize the use of the features and functions of the Epic applications and workflows.
- Attends practice leadership meetings, project workgroup committees, acquired practice planning meetings and EpicTogether meetings as required to promote / exemplify excellent customer service.
- Ability to identify and recommend areas for process improvement
- Follows the process for identification, tracking, resolution, and closure of all issues
- Must be able to handle multiple activities simultaneously, be able to prioritize effectively, and meet overlapping deadlines
- Liaison with Epic build teams and Operational stakeholders related to management of Onboarding activities
- Manage ambulatory onboarding projects including communication and project management tasks as outlined in procedures
- Identify, resolve, and escalate project issues (when necessary) in a reasonable period of time.
- Schedule, prioritizes and utilizes project management processes to maintain schedules and deadlines.
- Proactively identify opportunities for process improvement
- Meet with business stakeholders to continually review key objectives, discuss projects and onboarding, and prioritization of work requests; attend project status meetings to review progress and present issues that may affect support schedules;
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
