Supervisor

This position is responsible for all aspects of the management and functioning in the Concierge and Telecommunication department, full-time, day position 40 hours/week, with one weekend a month rotation and holiday,

The Supervisor manages the daily operations of the department in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service,

The Supervisor ensures that departmental policies and procedures are followed, supervises staff, creates schedules and ensures that the work done by the staff is accurate and meets regulatory and policy standards,

The Supervisor provides leadership support to the team while also completing departmental functions daily,

Position Responsibilities:

Ensures the accuracy and integrity of all patient information

Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization

Provides oversight of the educational needs of the staff and address these needs when applicable

Utilizes necessary systems to review daily alerts, address system errors

Responsible for the education of all staff and must assure all receptionist and operator staff is competent on mandatory education

Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures

Ensures timely visitor check-ins through FAST PASS

Responsible for maintaining adequate staffing levels including the review and completion of staff schedules

Provide on-call support to staff as needed to ensure urgent issues are addressed in a timely manner

Communicates issues and policies to all staff members as it relates to department

Responsible for monitoring all key performance indicators and creating action plans when goals are not met

Delegates and prioritizes work assignments

Informs staff of System updates and is responsible for providing any/all pertinent information related to concierge and telecommunication issues

Provides clear communication and expectations for staff

Reviews and recommends any changes to departmental policies

Maintains open communications with management

Oversees and supervises all department functions including training, onboarding and orientation of all new staff

Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff

Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information

Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies

Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services

High School Diploma Required; College Degree Preferred

Minimum of 3 years of supervisory experience preferred